Respecting and protecting our customers’ privacy and personal data is important to Poliform Hong Kong. This Privacy Policy will help you understand how we collect, use and safeguard your personal data in our interactions with you.


Throughout this Privacy Policy, the term "personal data" means any data relating directly or indirectly to you, from which it is practicable for your identity to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable.


By visiting any website and mobile application (App) owned and operated by us (our “Site”) or providing us with your personal data via other means (including via our showrooms or telephone enquiries number, or via your application for or use of our services, such as our Poliform Hong Kong membership), you acknowledge and agree that we will collect, use, store and disclose your personal data in accordance with this Privacy Policy, as amended from time to time. This Privacy Policy is incorporated into and forms part of our Terms and Conditions of Sale.


We regularly review this Privacy Policy and may from time to time revise it by updating this page. By continuing to use our services after any amendments to this Privacy Policy, you are agreeing to this Privacy Policy as revised.


Your personal data and how we use it

We collect, use and store your personal data to ensure we can provide various services to you and offer you a personal experience in our showrooms. This may occur on our Site or via other means. We will keep your personal data confidential at all times and only collect, use, store and disclose it in accordance with this Privacy Policy.


Collection of your personal data

Different levels of your personal data may be collected by us, both on our Site, App and at our showrooms:


You will need to input certain of your personal data when registering Poliform Hong Kong (such as your name and contact details), in order to receive various features and services that we offer to our members, such as e-mail updates, App notifications and responses to your queries.

You may from time to time provide us with your personal data at our showrooms, via your applications for or use of various services that we provide. For instance, you may be required to provide us with your personal data when you register or use your Poliform Hong Kong features; to purchase from us or make enquiries; to provide feedback to us; or to participate in our promotions and events.

If you do not provide your personal data to us, we may not be able to provide some of our services and features to you.

Use of your personal data

We use the personal data you provide to us for the following purposes (and any purposes directly related to these purposes) (collectively, the “Purposes”):


To provide our services to you (including assessing any application for and administration of such services). This includes responding to any questions you may have, providing you with recommendations on products in our showrooms, assessing your applications with us for any of our services, allowing you to participate in our events and promotions when you so wish, and fulfilling any orders you may make with us (including verification and security checks of your details, and processing of your payments).

To provide you with direct marketing communications, in accordance with the “Marketing Communications” section below.

To match your personal data with information you provided to us via other means.

To contact you regarding administrative notices and communications relevant to your use of this App and to respond to your request.

To analyse trends, usage and shopping behaviour with us (whether on an individualised or aggregated basis), which helps us better understand how you and our collective customer base access and use our Site and services, for the purposes of improving our services and to respond to customer desires and preferences.

To monitor use of this App and to help its further development.

To compile aggregate statistics about our members and to analyse App usage.

To operate internal control, resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Sale.

We may transfer, use and store your personal data outside of your country of residence, for the Purposes and in accordance with this Privacy Policy.

Subject to where otherwise required by law or permitted by law to protect our interests, we will (a) only retain your personal data for as long as it is necessary to fulfil the Purposes, and (b) erase any of your personal data that we have stored as soon as reasonably practicable, if you choose to delete your account with us.

Marketing Communications

You agree that we may use the personal data you provide to us to offer direct marketing communications to you from time to time, in accordance with the below provisions and the remainder of this Privacy Policy:


We may market to you our goods and services, and the goods and services of our: (a) our related companies (including our fellow subsidiaries) and (b) other third party providers. Such marketing communications may be in various forms, including advertisements, special events notifications or newsletters, and delivered via various methods in accordance with the personal data that you provide to us, such as by e-mail, App notification, SMS or postal mail.

You may partially or entirely opt-out of receiving such direct marketing communications at any time by contacting us at

Security and protection of your information

We protect the personal data that you provide to us by reasonable physical, electronic and managerial measures. Please be aware that despite our efforts, no data security measures can guarantee 100% security at all times. Nothing in this Privacy Policy shall limit any of your rights to the extent such rights cannot be limited by law.


Disclosure of your personal data

Your personal data held by us will be kept confidential, except we may disclose your personal data to the following parties (who may be located and use your personal data outside of your country of residence):


Any: (a) of our related companies (including our fellow subsidiaries), or (b) person or company (including third party agent or sub-contractor) who is acting for, on behalf of or jointly with us; in both cases to fulfil any of the Purposes, provided that such parties are subject to confidentiality and privacy obligations that are materially equivalent to those set out in this Privacy Policy. You can request information regarding the collection, use, storage or disclosure of your personal data by our third party service providers by contacting us.

Any financial institutions, charge or credit card issuing companies, credit information or reference bureau, or collection agencies where necessary to establish and support the payment of any products and services being requested by you; and

Any other party where such disclosure is mandated by statutory or contractual obligations or as required by law or court of law, or where such disclosure is necessary to protect our interests (as permitted by law).

We do not provide your personal data to any other third parties unless your prior express consent is obtained. We may transfer anonymous and aggregated data to third parties from time to time, which may include your personal data in an anonymous format and which does not (and is not able to) identify you in any way.


This Privacy Policy applies to us, our Site/App/showrooms, but not to any other third parties (including any websites maintained by third parties).  Please check and read such third party’s privacy policy before submitting any of your personal data to such third parties. We do not accept any responsibility or liability for any use or breach of your personal data by such third parties.


How to check and update your personal data

You may wish to access, verify, update or delete any of your personal data that we hold. You can do so by writing to us at


Our contact details

If you wish to contact us regarding this Privacy Policy (including in relation to any of your rights under this Privacy Policy or any other questions you may have), please contact us at