Your personal data and how we use it
Collection of your personal data
Different levels of your personal data may be collected by us, both on our Site, App and at our showrooms:
You will need to input certain of your personal data when registering Poliform Hong Kong (such as your name and contact details), in order to receive various features and services that we offer to our members, such as e-mail updates, App notifications and responses to your queries.
You may from time to time provide us with your personal data at our showrooms, via your applications for or use of various services that we provide. For instance, you may be required to provide us with your personal data when you register or use your Poliform Hong Kong features; to purchase from us or make enquiries; to provide feedback to us; or to participate in our promotions and events.
If you do not provide your personal data to us, we may not be able to provide some of our services and features to you.
Use of your personal data
We use the personal data you provide to us for the following purposes (and any purposes directly related to these purposes) (collectively, the “Purposes”):
To provide our services to you (including assessing any application for and administration of such services). This includes responding to any questions you may have, providing you with recommendations on products in our showrooms, assessing your applications with us for any of our services, allowing you to participate in our events and promotions when you so wish, and fulfilling any orders you may make with us (including verification and security checks of your details, and processing of your payments).
To provide you with direct marketing communications, in accordance with the “Marketing Communications” section below.
To match your personal data with information you provided to us via other means.
To contact you regarding administrative notices and communications relevant to your use of this App and to respond to your request.
To analyse trends, usage and shopping behaviour with us (whether on an individualised or aggregated basis), which helps us better understand how you and our collective customer base access and use our Site and services, for the purposes of improving our services and to respond to customer desires and preferences.
To monitor use of this App and to help its further development.
To compile aggregate statistics about our members and to analyse App usage.
To operate internal control, resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Sale.
Subject to where otherwise required by law or permitted by law to protect our interests, we will (a) only retain your personal data for as long as it is necessary to fulfil the Purposes, and (b) erase any of your personal data that we have stored as soon as reasonably practicable, if you choose to delete your account with us.
We may market to you our goods and services, and the goods and services of our: (a) our related companies (including our fellow subsidiaries) and (b) other third party providers. Such marketing communications may be in various forms, including advertisements, special events notifications or newsletters, and delivered via various methods in accordance with the personal data that you provide to us, such as by e-mail, App notification, SMS or postal mail.
You may partially or entirely opt-out of receiving such direct marketing communications at any time by contacting us at [email protected]
Security and protection of your information
Disclosure of your personal data
Your personal data held by us will be kept confidential, except we may disclose your personal data to the following parties (who may be located and use your personal data outside of your country of residence):
Any financial institutions, charge or credit card issuing companies, credit information or reference bureau, or collection agencies where necessary to establish and support the payment of any products and services being requested by you; and
Any other party where such disclosure is mandated by statutory or contractual obligations or as required by law or court of law, or where such disclosure is necessary to protect our interests (as permitted by law).
We do not provide your personal data to any other third parties unless your prior express consent is obtained. We may transfer anonymous and aggregated data to third parties from time to time, which may include your personal data in an anonymous format and which does not (and is not able to) identify you in any way.
How to check and update your personal data
You may wish to access, verify, update or delete any of your personal data that we hold. You can do so by writing to us at [email protected]
Our contact details